Aloha Customer Survey

FREIGHT FORWARDERS, INC.

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CUSTOMER SATISFACTION SURVEY

Dear Customer,

We would like your help. In order to provide you with the very best service, we would like to know how you feel we are doing in meeting your shipping needs. Your answers to the questions below will direct us to areas needing improvement. Please take a moment to fill out this form. We value your business and will continue to strive to provide you with the best possible service in Hawaii. Your responses will greatly help us in this regard.

Thank you for your assistance.
Glenn Griley, President

Aloha appreciates your time spent giving us your feedback. Your local sales person will reward you with a bag of Lion coffee. Lion Coffee is Hawaii's #1 Premium Gourmet Coffee. Mahalo.

	Fantastic!	Satisfied	Dissatisfied	No Opinion
1. Please rate how satisfied you are with our telephone courtesy, promptness, and follow-through
Customer Service
Sales
Dispatcher

2. How are we doing with our pickup or delivery service as it relates to:
Timely arrival of driver and equipment
Courteous drivers with good attitude, appearance
Freight handled in a proper manner

3. How do we handle your special requests or emergencies?
Response in a timely manner
With a positive, willing attitude and spirit

4. How are we doing with our sales representation? Does your sales associate:
Maintain sufficient communication with you
Understand your business and needs, offer solutions
Possess knowledge of Aloha's services, capabilities
Take a genuine interest in you or your company

5. How has your experience been with our accounting department?
Invoices are received timely:
Invoices are accurate:

6. How are we meeting your technological information needs?

7. Will you do business with us again or continue to use our service?	Yes	No

8. Would you refer someone to use us for their shipping needs?	Yes	No
9. Are you currently using air freight service to or from Hawaii	Yes	No		Future Plan

10. Are you currently selling your products on the Internet	Yes	No		Future Plan

We welcome your additional comments and suggestions:

Customer Name:
Contact:
Phone:
Email:

If you would like to discuss any aspect of our service, please give me a call toll free at (888) 744-7256 (SHIP ALOHA). You may also respond to gg@alohafreight.com or make a note in the comments and I will call you back. Thank your for your response.

Phone: Los Angeles (310) 631-6116 - Honolulu (808) 834-5931
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