We are always striving at Aloha Freight to provide the best service to our customers possible. We accomplish this by fully understanding our customer’s requirements and providing them with personalized attention. We continuously focus on service excellence and expeditious damage-free transit.
Aloha Freight has an established Service Excellence Committee consisting of management and operational associates that meet routinely. This cycle of people and process improvement creates a culture and focus on unsurpassed quality service that is readily apparent in our performance and as measured in our client transit studies and performance indicators.
We firmly believe that the effective utilization of technology increases our ability to provide our customers with real-time, transparent and reliable information that improves their ability to manage their supply chain. Our personalized features include:
- Website available 24 hours per day
- Shipment tracking: ETA, sailing and delivery information
- Instant rate quoting
- Account status and payments
- Shipping documents
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- Bill of Lading
- Delivery Receipt
- Invoice
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- Pick-up requests to insure making the quickest sailing and delivery
- ETA notices are sent to all receivers upon vessel sailing
- Automatic daily status reports with clear visibility to the status of all cargo.
- Our systems provide you transparent visibility to track your shipment. Every transition of your shipment is updated and monitored. Aloha Freight is integrated with the steamship line’s information system which allows us to give additional and accurate visibility on the location of your freight.
- Electronic Data Interchange capabilities for clients
We are committed to providing a service so good, it’s paradise.