Limitations on Released Value

Aloha Freight Forwarders is not insured to handle shipments of high value, such as (but not limited to) artwork, statues, coins, collectibles, jewelry, etc.

The maximum release value for all commodities is $1,000 total per shipment.

The following is a list of specific commodities and restrictions. This list contains the more common types of shipments. If you are shipping something of high value, there may be other restrictions and you should contact your nearest office or account manager for information.

Personal Effect shipments are deemed to be used and carrier is not aware of their actual condition within the packaging or the manner in which they are packed. Loss or damage is limited to $0.10 per pound, not to exceed $1,000 per shipment.

Glass or slab (stone, granite, glass, etc) shipments are limited to $0.50 per pound, not to exceed $1,000 per shipment. Please take note of minimum packaging requirements on our FAQ page here.

Used Product – Anything you are shipping that is used such as items purchased on eBay, Craigslist, or used motors/engines, etc. has a maximum value of $0.10 per pound, not to exceed $1,000 per shipment.

New furniture is packaged from the manufacturer. It should be well protected, in boxes or crates, and clearly marked with any orientation requirements. Bagged furniture must be double wrapped with plastic sheet and cardboard protectors on corners at a minimum. Our liability on new furniture is limited to $5.00 per pound, not to exceed $1,000 per shipment. Used furniture is considered the same as personal effects, noted above.

HVAC commodities are limited to $5.00 per pound, not to exceed $1,000 per shipment.

Aloha Freight Forwarders does not cover concealed damage.

For an additional fee, Declared Value Coverage may be purchased prior to scheduling a shipment. The declared value must be known, agreed upon, and paid, prior to scheduling said shipment. Concealed damage will not be covered as stated above.

It is important to note that the ocean carriers serving Hawaii participate in the “Carriage of Goods by Sea Act”. This Act, which all ocean carriers participate in, strictly limits their liability for loss or damage to $500 ($1000 in certain cases). Aloha Freight may offer Declared Value Coverage for more value if the amount is stated on the Bill of Lading and specifically requested. The coverage should not be assumed unless Declared Value Coverage is very clearly stated. There is a fee charged for the service.

Please understand that properly packaging your freight for shipment over land and via ocean is critical to ensure that it reaches its destination undamaged. Generally, freight packaging must protect against, but not limited to, freight consolidation, mechanical shock, vibration, abrasion, compression, temperature, relative humidity, and water. Packaging plays a significant role if there is a claim for damage. One independent resource for minimum packaging requirements is the NMFC. The NMFC specifies minimum packaging requirements to ensure that goods are adequately protected and can be handled and stowed in a manner that is reasonably safe and practical. Will the packaging requirements as specified in the NMFC eliminate all damage? No, it will not. The rules specified however are generally accepted excellent and reasonable guides to minimize risk of damage and assess responsibility.

Aloha Freight Forwarders is a freight handler. We are not a moving or packaging company and do not offer blanket wrap, crating, inspection or other related services. All product will be loaded in containers and/or flatracks, with other material packed in crates, skids, cartons, etc. Your product must be protected and packed appropriately to withstand the rigors of over the road, intermodal, and/or ocean transport.

Additional information regarding our Terms when shipping with Aloha Freight Forwarders can be found on page two of our Bill of Lading, or click here to read the terms and conditions.